Speak Scents | Frequently Asked Questions


When will my order be sent?

All orders placed before 12pm Monday - Friday will be sent on the same day NZ wide. Orders placed after this time will be sent the next day and orders placed after 12pm Friday will be sent out on Monday morning. We aim for delivery within 1-2 days however shipping delays can occur. Rural deliveries can also take longer to reach you depending on where you live.

Where are the scents made?

Our fragrances are designed and bottled locally from Wellington, New Zealand and made in Grasse, France.

Do you offer different bottle sizes?

We currently offer a 30ml size so that our customers can try a range of different scents and not just stick with one larger (and more expensive) option, but we will soon add more sizes into the range. We also offer 3ml sample packs so you can try your matches before you commit to a scent. If you have any feedback about our bottle sizes or range please get in touch at hello@speakscents.com. hello@speakscents.com .

What scents will I receive?

This depends on the matches you get from filling out your scent profile using the scent quiz! This helps us match the best scents to you from our range, based on your preferences.

Do I have to pay for shipping?

Shipping is included with all subscriptions and one-off 30ml orders New Zealand-wide. Shipping is not included with sample orders. We are not yet shipping outside of New Zealand.

How long does shipping take?

Our range will be shipped to you from January 2023. We will be in touch to confirm when you will receive your products once they are available. New Zealand postal services are still under

Can I order from outside New Zealand?

The range is currently available in New Zealand only, but we’ll be opening international orders in the near future. Sign up to emails to be the first to hear when our international waitlist will open.

How does the site work?

We ask you a few quick questions to build your scent profile so we can understand your scent preferences. We then use smart matching algorithms to find the best scents for you from our range. You can either try your best matches as samples, or subscribe to your favourite full sized bottles. All subscriptions can be changed for different scents or paused at any time.

How does the matching work?

We use proprietary matching algorithms developed especially for fragrance to find the best scents for you from our range. Our algorithms use millions of different data points and are built from examining 70,000 different fragrances.

What if I don’t like my scents?

If you would like a refund or to swap your scent, please email hello@speakscents.com. Once you receive your scents, you will receive a follow up email asking you to rate your matches. The more feedback we get, the better! Feedback helps our matching algorithm learn and get smarter over time.

How do subscriptions work?

Subscriptions make receiving your favourite scent even more convenient. You can change your subscription frequency or the scent you receive next any time - simply by logging in to your portal. You will be charged at the frequency you have set to receive your subscription.

Can I cancel or change my subscription?

You can cancel, pause or change your subscription at any time

Try our quiz to help you find the fragrance that works for you.

Speakscents product photography hand